Privacy Policy - iTecZone

Effective Date: Jan 01, 2026.
Last Updated: Dec 31, 2026.

1. Introduction

Welcome to iTecZone (“we”, “us”, “our”). We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website iteczone.com (the “Site”) or use our services (including Zoho implementation, automation, integration, migration) (the “Services”).
By accessing or using the Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access the Site or use our Services.

2. Information We Collect

(a) Information you provide to us

We may collect information that you voluntarily provide when you:

Contact us via forms or email, request a quote, fill an inquiry, subscribe to newsletters;
Register for an account, attend training, request support, or engage our Services;
Make a purchase of Services or access client portals.

Typical data collected may include: full name, email address, phone number, company name, billing address, shipping address (if applicable), other contact information, details of your enquiry or service request.

(b) Information collected automatically

When you use our Site or Services, we may automatically collect certain usage and technical information, such as:

Your IP address, browser type and version, operating system, device identifiers;
The pages you visit on our Site, how long you stay, referral site, search terms, click-paths;
Cookies, pixels, web beacons or other tracking technologies (see Section 6 below).

3. How We Use Your Information

We use the collected information for purposes including but not limited to:

Providing, delivering, maintaining and improving our Services and Site;
Responding to your inquiries, requests for quotes, training, support;
Billing, invoicing, and fulfilling any contract for Services;
Communicating with you about your account, Service updates, newsletters, marketing (with your consent where required);
Personalising your experience on the Site;
Analytics and auditing: to monitor usage of the Site, detect security issues, prevent fraud;
Complying with legal or regulatory obligations.

4. Disclosure of Your Information

We may share your information in the following circumstances:

With our affiliates, service providers, contractors or subcontractors who assist us in delivering the Services or Site operations, they are bound by confidentiality obligations;
With third‐parties if you have explicitly consented to such sharing (for example, marketing partners) or requested us to share;
If we sell or transfer part or all of our business or assets (e.g., merger, acquisition), in this event your information may be transferred to the new owner;
If required by law or legal process, or in good-faith belief that disclosure is necessary to protect our rights, safety of others, investigation of fraud or compliance with a court order;
To protect or defend our rights or property, or to enforce our Terms & Conditions.

We do not sell your personal information to third parties for their independent marketing purposes without your explicit consent.

5. Cookies & Tracking Technologies

We and our third-party service providers may use cookies, pixels, web beacons and similar tracking technologies to gather non-personal and personal information about visitors and users of our Site. These technologies help us:

Recognise your browser or device when you visit;
Improve and personalise our Site, track Site usage and performance;
Serve relevant marketing or advertising (if applicable).

You can choose to disable cookies in your browser; however, this may limit your ability to use certain features of the Site.

6. International Transfer & Storage

Because we operate globally (Pakistan, USA, etc.), your information may be transferred to, stored, and processed in countries other than your country of residence. By submitting your information, you consent to such transfer, storage and processing in those countries, subject to applicable laws about data protection.

7. Data Retention

We will retain your personal information only as long as necessary to fulfil the purposes for which we collected it (including for legal, accounting or reporting requirements). When it is no longer required, we will either delete or anonymise it, or if that is not possible (for example because your data is stored in backup archives), then we will securely store it and isolate it from further use.

8. Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.
However, no security system is completely impenetrable, and we cannot guarantee absolute security. If you believe that your interaction with us is no longer secure, please immediately notify us.

9. Children’s Privacy

Our Site and Services are not directed to children under the age of 16 (or as per your jurisdiction’s threshold). We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will delete the information.

10. Your Rights

Depending on your jurisdiction (e.g., Pakistan / USA / EU), you may have certain rights in relation to your personal information. These may include:

The right to request access to the personal information we hold about you;
The right to request correction or update of inaccurate data;
The right to request deletion of your personal information under certain conditions;
The right to object or restrict certain processing;
The right to withdraw consent where we relied on consent to process your data.
To exercise any of these rights, please contact us (see Section 12). We will respond to requests within a reasonable timeframe and as required by applicable law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, practices, services, legal or regulatory obligations. When we do, we will revise the “Last Updated” date at the top of this document, and post the updated policy on our Site. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us: