For customer service that never stops.
Zoho Desk powers faster issue resolution, boosts customer retention, and
enhances overall customer happiness.
Manage tickets and everything else in one place
Track customer requests across channels, brands, products, departments, and more.
Instant Messaging
Integrate your customer service with popular messaging channels.
Multi-department
Organize your help desk to reflect your company’s structure.
Omnichannel
Be available for your customers, whatever channel of communication they choose.
Instant Messaging
Integrate your customer service with popular messaging channels.
Multi-brand Help Center
Create a distinct self-service portal for each brand’s customers.
Multi-department
Organize your help desk to reflect your company’s structure.
Happier customers
Thrive on customer happiness with Zoho Desk! Zoho Desk helps you be more accessible to your customers, provide them with quick and accurate resolutions, and make doing business with you convenient.
Telephony
Here are good old phone conversations with a helping of context.
Live Chat
Offer real-time chat support with our Business Messaging platform.
Automate all your repetitive activities
Manage processes and automate repetitive activities to save time and effort.
Ticket Assignment
Ensure that every ticket is automatically assigned to an appropriate agent.
Workflows
Write rules to update fields, send alerts, add tasks, and perform actions.
Automate all your repetitive activities
Manage processes and automate repetitive activities to save time and effort.
Essentials
Manage all the little cogs and gears that make up the machine of your help desk.
Notification rules
Inform customers and agents automatically about progress made on their tickets.
Ticket Assignment
Ensure that every ticket is automatically assigned to an appropriate agent.
Workflows
Write rules to update fields, send alerts, add tasks, and perform actions.
Empowered agents
Ace customer service at every stage of the customer journey! Zoho Desk empowers agents with powerful tools and helpful context, so they remain productive, confident, and organized.
Artificial intelligence
Zia is Zoho Desk’s AI that automates and streamlines service activities, enabling agents to do more in less time and customers to receive around-the-clock assistance quickly.
Advanced reply editor
Drafting the same response repeatedly can be time-consuming and frustrating for your agents. With pre-written responses, and automated article and reply suggestions, equip your agents to send prompt and informative responses.
Offer help securely
Protect your customers’ data while giving your team the information they need.
Offer help securely
Protect your customers’ data while giving your team the information they need.
Roles
Establish your organization’s hierarchy for
better data flow
Profiles
Define what level of access different roles in your organization get.
Data sharing
Control who can access data within
each module.
Field level security
Control who can view and modify the data in your
help desk.
frequently asked questions
our pricing structure
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
